Getting Started

How do I register?

Go to buildabuildabearville.com™ and click on the sign up button. Follow the directions
to choose a password and create your own character, expressing your personality
by choosing skin color, hair style and fashions – over 200,000 options!

 

Once you’ve logged in, you can visit the virtual Build-A-Bear Workshop® store
in Town Square to bring your furry friends to life online.

 

How much does it cost to play at buildabuildabearville.com?

It’s free to play in Build-A-Bearville™ and there are no membership fees!
For even more furbulous fun, you can bring the furry friends you make at Build-A-Bear
Workshop stores or at
www.buildabear.com
to life online for free.

 

Bringing your furry friend to life

How do I bring my Build-A-Bear Workshop furry friend to life online?

To bring your furry friend to life online:

  • – Log into your buildabuildabearville.com account
  • – Go to the virtual Build-A-Bear Workshop store
  • – Give the Bear Builder® associate the animal ID and key code found on your
    furry friend’s birth certificate

Your furry friend will jump into your cool virtual backpack and you’ll be ready
to explore the world together.

 

What do I get when I register my furry friend at buildabuildabearville.com?

Go to buildabuildabearville.com™ and click on the sign up button. Follow the directions
to choose a password and create your own character, expressing your personality
by choosing skin color, hair style and fashions – over 200,000 options!

 

Why do some furry friends come with 1,000 bonus Bear Bills?

To bring your furry friend to life online:

  • – Log into your buildabuildabearville.com account
  • – Go to the virtual Build-A-Bear Workshop store
  • – Give the Bear Builder® associate the animal ID and key code found on your
    furry friend’s birth certificate

Your furry friend will jump into your cool virtual backpack and you’ll be ready
to explore the world together.

 

Getting Around

How do I go places in Build-A-Bearville?

You can make your avatar walk by clicking where you want to go on the screen. Step
on the triangles to go to the next area.

 

Step on the pawprints to enter buildings and to look at the catalogs in stores.

 

Is there a map of Build-A-Bearville?

At the top right of your screen is a map button. Click it to bring up the World
Map. You can see all of the locations in Build-A-Bearville this way. Click on a
location and you will be transported straight there.

 

How do I change dens?

Each time you log into Build-A-Bearville, you’ll have to select a den to play in.
You can choose any den you want, or click a friend’s name in your list to join them
in their den too!

 

Once you’re logged in, you can change dens at any time by selecting "Change
Den" under "Options" in your PDA.

 

How do I see my inventory or change what I’m wearing?

You can view your stuff by clicking on the "My Stuff" button at the bottom
right of your screen.

 

On the left you’ll see your number of Bear Bills and your stuff. Use the buttons
at the top to see the different categories – clothing, accessories, furniture,
miscellaneous and furry friends’ items.

 

On the right of your screen you’ll see your character, or if you click the Furry
Friend tab, you’ll see the furry friend currently in your backpack. Select items
on the left and you’ll see your character or furry friend wearing them on the right.
Furniture will only show up in your "My Stuff" if you haven’t placed it
in your Cub Condo house.

 

How do I sit on furniture?

Your character can sit on furniture in your Cub Condo house and in certain seating
areas throughout the world! Just click where you’d like to sit and, if possible,
your character will take a seat!

 

In your Cub Condo, you can also ask your Furry Friends to sit by double clicking
on them and choosing "Sit down."

 

By clicking on your furry friend once, you can check their mood. Feed them a snack,
give them a bath or send them to bed to keep their happiness meters full.

 

How do I dance?

To dance or do a move, just click on the "Moves" button at the bottom
right of your screen and select your move.

 

Friends & Chatting

What are the different types of chat?

Silent Chat

Silent Chat means you cannot chat, but you can still use emoticons to express the
way you feel.

Instant Chat

Instant Chat, or IC, is available to all citizens of Build-A-Bearville. To chat,
just choose from the list of things to say by clicking the chat button on the bottom
left of your screen. Or, type in the chat bar and see a list of phrases to choose
from.

Safe Open Chat

Safe Open Chat means you can chat with others by typing what you’d like to say in
the chat bar. All words and phrases are checked against an approved dictionary.
Numbers and other ways of sharing private information, as well as offensive words
and phrases are not allowed.

How can I change my chat type?

To change your chat type first go to “Change Chat” under “Options” in your PDA.
If you select Instant Chat or Silent Chat, your change will be made right away.
If you select Safe Open Chat, an email will be sent to you or your parent’s address.
Clicking from this email is the only way to turn on chat for your account. If you
don’t get the email, first check your spam or junk folder. If it’s not there, go
to Change Email under Options in your PDA to check that the email address we have
on file is correct.

 

Why are some of the words I’ve typed red?

Words in red are not in our approved dictionary and cannot be said in the world.
Try saying your message in a different way.

How do I make friends?

To ask another citizen to be your friend, just double click on their character and
select "Add Friend." If they accept, you’ll become friends and appear
in each others’ Furbulous Friends Lists.

 

Can I ignore someone if they are bothering me?

To ignore another citizen, just double click on their character and select "Ignore."
You will no longer see them on your screen.

 

To un-ignore, go to your Furbulous Friends List by clicking on the friends button
at the bottom left of your screen. Choose the citizen under "Ignored"
and select "Stop Ignoring."

 

How do I report a player for bad behavior?

Some types of behavior in Build-A-Bearville is unacceptable, such as using bad language,
cheating or asking for personal information like real names or phone numbers. If
you see another citizen doing any of these things, you can report them by double
clicking on their character and selecting "Report this player." You will
be asked a few questions about what happened, and the Build-A-Bearville team will
take care of the rest.

 

Playing & Shopping

How do I find games to play?

There are two ways to find games in Build-A-Bearville. You can walk around to discover
all the pawsome games for yourself or you can click the Game button in the upper
left corner of your screen and select the game you would like to play.

 

What are animal adventures?

Animal adventures are quests that you play together with your furry friend. They
are only available for Build-A-Bear Workshop® furry friends made after October
2007. You’ll be awarded Bear Bills – the official virtual currency of Build-A-Bearville
– to spend in the world when you complete your adventure.

 

I’m on an animal adventure and I can’t get back in to complete it, why?

Animal adventures are quests that you play together with your furry friend. They
are only available for Build-A-Bear Workshop® furry friends made after October
2007. You’ll be awarded Bear Bills –the official virtual currency of Build-A-Bearville
– to spend in the world when you complete your adventure.

 

What are Bear Bills & how do I earn them?

Bear Bills are the official virtual currency of Build-A-Bearville. They can be earned
by bringing a new furry friend to life, playing games and quests and by completing
animal adventures with your furry friend.

 

Where can I buy clothes or furniture?

You can buy clothes for your online character in the Pawlette Coufur® boutique
in the Furbulous Fashion District, furniture for your Cub Condo house in the Bear
Stuff® store in Town Square and new rooms for your Cub Condo in the LumBear
Yard in the Market Place.

 

Where can I buy clothing for my furry friend?

The only place to buy clothing for your furry friend is at the Bearville Outfitters
store in Town Square. You’ll need Bearville Outfitters credits to shop, and you
can get them by making purchases at your local Build-A-Bear Workshop store and at
www.buildabear.com, or by buying them directly at www.buildabear.com.

 

How do I shop at the Bearville Outfitter?

When you make a purchase at a Build-A-Bear Workshop store or online at www.buildabear.com , you can shop for free
exclusive virtual stuff for your furry friend and online character!

To shop in the Bearville Outfitter:

  • – Log into your buildabuildabearville.com account
  • – Go to the virtual Build-A-Bear Workshop store
  • – Give the Bear Builder associate the receipt code found at the bottom of your receipt
  • – You will get virtual store credit(s) to shop at the Bearville Outfitter

 

What’s trading?

Trading is a pawsome way to find cool stuff, or get rid of items you don’t need
anymore. If you want to trade, double-click on another character in the world and
select “Ask to Trade.”

 

If they accept, you’ll see your trade menu. When it’s your turn, add items and/or
Bear Bills from your inventory to the trade. The meter at the top of the screen
will tell you how fair the trade is. When you’re done, click the checkmark in the
center of the screen. Once both of you approve, your trade will be complete!

 

You can block trade requests if you like, by checking the "Block Trade"
button under "Options" in your PDA.

 

Your Cub Condo® house

What is a Cub Condo & how do I get one?

A Cub Condo house is a place for your character and furry friends to call home!
Once you’ve brought at least one furry friend to life online, you’ll have access
to your Cub Condo. You can visit it by going to the Neighborhood, or by clicking
the house button at the top right of your screen.

You can also choose to visit another character’s Cub Condo house.

 

Where do my furry friends live?

Your furry friends live in your own Cub Condo house with your online character.
Each friend you bring to life online comes with its own new room for your Cub Condo.

 

In your Cub Condo and during certain games and animal adventures, your furry friends
will be out of their backpack, stretching their paws, walking around with you, and
sometimes even dancing. By double clicking on your furry friends when they’re out
of your backpack, you can ask them to do cool stuff like have a snack or look out
the window.

 

How do I get from room to room in my Cub Condo house?

There are 2 ways to get around in your Cub Condo. You can walk from room to room
by clicking on arrows and pawprints on the floor, or you can use the rooms button
to see a floor plan. Click on any room in your floor plan to go straight there!

 

How can I decide who can visit my Cub Condo house?

From the Cub Condo complex menu, you can select Options to select who is allowed
to visit your house. You can choose to allow everyone, only friends, or no one to
visit.

 

How can I decorate my Cub Condo house?

You can customize the inside and outside of your Cub Condo house to show off your
own pawsonal style!

To add furniture, accessories or flags:

  • – Click on the chair button

 

  • – Drag the item you would like to add from the furniture menu on the left side of
    the screen
  • – Click where in your room you want the item to go

 

  • – To move, rotate or remove an item after placing it in your room, click on it and
    select from the pop-up menu

Keep in mind that flags can only be hung on the outside of your Cub Condo.

 

To change paint or wallpaper:

  • – Click on the paintbrush button
  • – Choose wallpaper by clicking on the paper button and selecting a design
  • – Choose paint color by clicking on the color palette and selecting a color
  • – Apply your paint or wallpaper by clicking on the walls you’d like to change

 

Free Stuff

How can I get free gifts?

There are many ways to get free gifts at
www.buildabear.com
!

  • – Sometimes furry friends hanging out in the world have cool gifts you can get just
    by clicking on them!

 

  • – The Furtastic Fountain game in Town Square gives you a prize of Bear Bills or
    something special each day you play.
  • – Special visitors like ChloeRocks sometimes have gifts to share.
  • – Promotions in your local Build-A-Bear Workshop store often come with a virtual
    gift too!

 

How do I redeem a code for a free virtual gift?

To get your virtual gift:

  • – Log into your buildabuildabearville.com account
  • – Go to the virtual Build-A-Bear Workshop® store and give the associate your
    web code
  • – Your gift will automatically appear in your "My Stuff"

 

What’s a virtual party room & how do I get one?

A virtual party room is a special gift you get just for hosting a Build-A-Party®
cele-bear-ation at a Build-A-Bear Workshop store! Your party confirmation letter
will include a code you can redeem for your new room. Plus, you’ll also get party
clothes, a new move and enough party gifts to share with up to 20 online friends!

 

To redeem your party room:

  • – Log into your buildabuildabearville.com™ account
  • – Go to the virtual Build-A-Bear Workshop store
  • – Give the Bear Builder associate your party confirmation number (from your confirmation
    letter), party date and time
  • – Your party room will automatically appear in your Cub Condo house

 

As a Stuff Fur Stuff® club member, can I earn free stuff in Build-A-Bearville?

Yes! Stuff Fur Stuff club members enjoy exclusive virtual Paw Perks® benefits!
Members earn 100 Bear Bills* to spend in Build-A-Bearville for every $1 spent in
store and at www.buildabear.com
You must be a Stuff Fur Stuff club member at the time of purchase to be eligible
for rewards. >

 

*Bear Bills™ are not lawful tender in the United States, Canada and the United
Kingdom and exist only for exchange in the virtual world of Build-A-Bearville™.
Bear Bills may not be redeemed for cash, merchandise or other consideration. This
is a promotion open only to residents of the United States, Canada and the United
Kingdom and Bear Bills may not be transferred, or copied, and no facsimiles may
be made, or presented for payment or redemption. This promotion may be discontinued
at any time at the discretion of Build-A-Bear Retail Management, Inc.

 

To get your Bear Bills:

  • – Log into your buildabuildabearville.com™ account
  • – Go to the virtual Build-A-Bear Workshop® store
  • – Give the Bear Builder associate your Stuff Fur Stuff number and receipt code found
    on your receipt
  • – Your Bear Bills will automatically appear in your "My Stuff"

To join our Stuff Fur Stuff club, visit a store or go to http://mystuff.buildabear.com or call (toll free) 1-877-789-BEAR
(2327). (Available to US and Canada residents. UK residents will receive 200 Bear
Bills for every £1 spent.)

 

News & More Help

Where can I find Build-A-Bearville news?

You can always find the newest Build-A-Bearville news in the Bearville Times! It
opens each time you log in to Build-A-Bearville, or you can find it by clicking
on the Bearville Times button in your PDA.

 

What happens if my Build-A-Bearville screen turns black or freezes?

Wait a couple of seconds to see if the page will load. If it doesn’t, try refreshing
your browser by clicking the refresh button or by pushing the F5 key on your keyboard.

 

What are CyBearGuides?

CyBearGuides are beary special citizens that work for Build-A-Bearville. Their job
is to help other citizens. If you see a CyBearGuide, feel free to ask them a question!

 

Where should I go if I have more questions about buildabuildabearville.com?

If you have a question or just need a helping paw email and we will do our beary best to get back to you as soon
as possible! You can also ask a CyBearGuide for help –look for them around
the world!

 

*Bear Bills™ are not lawful tender in the United States, Canada and the United
Kingdom and exist only for exchange in the virtual world of Build-A-Bearville™.
Bear Bills may not be redeemed for cash, merchandise or other consideration. This
is a promotion open only to residents of the United States, Canada and the United
Kingdom and Bear Bills may not be transferred, or copied, and no facsimiles may
be made, or presented for payment or redemption. This promotion may be discontinued
at any time at the discretion of Build-A-Bear Retail Management, Inc.