Home > Help/FAQ

Help/FAQ

Getting Started

How do I register?

Chloe Rocks

Go to buildabearville.com™ and click on the sign up button. Follow the directions to choose a password and create your own character, expressing your personality by choosing skin color, hair style and fashions – over 200,000 options!

 

Build-a-Bear Workshop

Once you’ve logged in, you can visit the virtual Build-A-Bear Workshop® store in Town Square to bring your furry friends to life online.

 

How much does it cost to play at buildabearville.com?

Logo Build-a-Bearville

It’s free to play in Build-A-Bearville™ and there are no membership fees! For even more furbulous fun, you can bring the furry friends you make at Build-A-Bear Workshop stores or at www.buildabear.com to life online for free.

 

How do I bring my Build-A-Bear Workshop furry friend to life online?

NPC

To bring your furry friend to life online:

  • - Log into your buildabearville.com account
  • - Go to the virtual Build-A-Bear Workshop store
  • - Give the Bear Builder® associate the animal ID and key code found on your furry friend’s birth certificate
Your furry friend will jump into your cool virtual backpack and you’ll be ready to explore the world together.

Go to top  

What do I get when I register my furry friend at buildabearville.com?

Go to buildabearville.com™ and click on the sign up button. Follow the directions to choose a password and create your own character, expressing your personality by choosing skin color, hair style and fashions – over 200,000 options!

Gifts

 

Why do some furry friends come with 1,000 bonus Bear Bills?

1,000 BearBills

To bring your furry friend to life online:

  • - Log into your buildabearville.com account
  • - Go to the virtual Build-A-Bear Workshop store
  • - Give the Bear Builder® associate the animal ID and key code found on your furry friend’s birth certificate
Your furry friend will jump into your cool virtual backpack and you’ll be ready to explore the world together.

 

How do I go places in Build-A-Bearville?

Triangle

You can make your avatar walk by clicking where you want to go on the screen. Step on the triangles to go to the next area.

 

Pawprint

Step on the pawprints to enter buildings and to look at the catalogs in stores.

 

Is there a map of Build-A-Bearville?

Map button

At the top right of your screen is a map button. Click it to bring up the World Map. You can see all of the locations in Build-A-Bearville this way. Click on a location and you will be transported straight there.

Go to top 

How do I change dens?

Den's choice

Each time you log into Build-A-Bearville, you’ll have to select a den to play in. You can choose any den you want, or click a friend’s name in your list to join them in their den too!

 

Button change den in PDA

Once you’re logged in, you can change dens at any time by selecting “Change Den” under “Options” in your PDA.

 

How do I see my inventory or change what I’m wearing?

Chloe Rocks

You can view your stuff by clicking on the “My Stuff” button at the bottom right of your screen.

 

Inventory

On the left you’ll see your number of Bear Bills and your stuff. Use the buttons at the top to see the different categories – clothing, accessories, furniture, miscellaneous and furry friends’ items.

 

Inventory

On the right of your screen you’ll see your character, or if you click the Furry Friend tab, you’ll see the furry friend currently in your backpack. Select items on the left and you’ll see your character or furry friend wearing them on the right. Furniture will only show up in your “My Stuff” if you haven’t placed it in your Cub Condo house.

Go to top  

How do I sit on furniture?

Avatar sit on furniture

Your character can sit on furniture in your Cub Condo house and in certain seating areas throughout the world! Just click where you’d like to sit and, if possible, your character will take a seat!

 

Bear's menu

In your Cub Condo, you can also ask your Furry Friends to sit by double clicking on them and choosing “Sit down.”

 

Nurturing Meter

By clicking on your furry friend once, you can check their mood. Feed them a snack, give them a bath or send them to bed to keep their happiness meters full.

 

How do I dance?

Button moves

To dance or do a move, just click on the “Moves” button at the bottom right of your screen and select your move.

 

What are the different types of chat?

Silent Chat

Silent Chat means you cannot chat, but you can still use emoticons to express the way you feel.

Instant Chat

Instant Chat, or IC, is available to all citizens of Build-A-Bearville. To chat, just choose from the list of things to say by clicking the chat button on the bottom left of your screen. Or, type in the chat bar and see a list of phrases to choose from.

Safe Open Chat

Safe Open Chat means you can chat with others by typing what you’d like to say in the chat bar. All words and phrases are checked against an approved dictionary. Numbers and other ways of sharing private information, as well as offensive words and phrases are not allowed.

 

How can I change my chat type?

Chloe Rocks

You can change your chat options by selecting the chat type you would like under “Options” in your PDA. If you are under 13, an email will be sent to your parents so they can approve your changes.

Go to top  

Why are some of the words I’ve typed red?

Words in red are not in our approved dictionary and cannot be said in the world. Try saying your message in a different way.

 

How do I make friends?

Chloe Rocks

To ask another citizen to be your friend, just double click on their character and select “Add Friend.” If they accept, you’ll become friends and appear in each others’ Furbulous Friends Lists.

 

Can I ignore someone if they are bothering me?

Buddy list button

To ignore another citizen, just double click on their character and select “Ignore.” You will no longer see them on your screen.

 

Avatar's menu - Ignore

To un-ignore, go to your Furbulous Friends List by clicking on the friends button at the bottom left of your screen. Choose the citizen under “Ignored” and select “Stop Ignoring.”

Go to top  

How do I report a player for bad behavior?

Report this player

Some types of behavior in Build-A-Bearville is unacceptable, such as using bad language, cheating or asking for personal information like real names or phone numbers. If you see another citizen doing any of these things, you can report them by double clicking on their character and selecting “Report this player.” You will be asked a few questions about what happened, and the Build-A-Bearville team will take care of the rest.

 

How do I find games to play?

Game's button

There are two ways to find games in Build-A-Bearville. You can walk around to discover all the pawsome games for yourself or you can click the Game button in the upper left corner of your screen and select the game you would like to play.

 

What are animal adventures?

Animal adventures are quests that you play together with your furry friend. They are only available for Build-A-Bear Workshop® furry friends made after October 2007. You’ll be awarded Bear Bills – the official virtual currency of Build-A-Bearville - to spend in the world when you complete your adventure.

 

I’m on an animal adventure and I can’t get back in to complete it, why?

Chloe Rocks

Animal adventures are quests that you play together with your furry friend. They are only available for Build-A-Bear Workshop® furry friends made after October 2007. You’ll be awarded Bear Bills – the official virtual currency of Build-A-Bearville - to spend in the world when you complete your adventure.

 

What are Bear Bills & how do I earn them?

1,000 BearBills

Bear Bills are the official virtual currency of Build-A-Bearville. They can be earned by bringing a new furry friend to life, playing games and quests and by completing animal adventures with your furry friend.

Go to top  

Where can I buy clothes or furniture?

Chloe Rocks

You can buy clothes for your online character in the Pawlette Coufur® boutique in the Furbulous Fashion District, furniture for your Cub Condo house in the Bear Stuff® store in Town Square and new rooms for your Cub Condo in the LumBear Yard in the Market Place.

 

Where can I buy clothing for my furry friend?

Bearville Outfitter

The only place to buy clothing for your furry friend is at the Bearville Outfitters store in Town Square. You'll need Bearville Outfitters credits to shop, and you can get them by making purchases at your local Build-A-Bear Workshop store and at www.buildabear.com, or by buying them directly at www.buildabear.com.

 

How do I shop at the Bearville Outfitter?

When you make a purchase at a Build-A-Bear Workshop store or online at www.buildabear.com , you can shop for free exclusive virtual stuff for your furry friend and online character!

To shop in the Bearville Outfitter:

  • - Log into your buildabearville.com account
  • - Go to the virtual Build-A-Bear Workshop store
  • - Give the Bear Builder associate the receipt code found at the bottom of your receipt
  • - You will get virtual store credit(s) to shop at the Bearville Outfitter

Go to top  

What's trading?

Avatar's memu - Ask for trade

Trading is a pawsome way to find cool stuff, or get rid of items you don’t need anymore. If you want to trade, double-click on another character in the world and select "Ask to Trade."

 

Chloe Rocks

If they accept, you’ll see your trade menu. When it’s your turn, add items and/or Bear Bills from your inventory to the trade. The meter at the top of the screen will tell you how fair the trade is. When you’re done, click the checkmark in the center of the screen. Once both of you approve, your trade will be complete!

 

Block trade choice - PDA

You can block trade requests if you like, by checking the “Block Trade” button under “Options” in your PDA.

 

What is a Cub Condo & how do I get one?

Your cub condo house

A Cub Condo house is a place for your character and furry friends to call home! Once you’ve brought at least one furry friend to life online, you’ll have access to your Cub Condo. You can visit it by going to the Neighborhood, or by clicking the house button at the top right of your screen.

You can also choose to visit another character’s Cub Condo house.

Go to top  

Where do my furry friends live?

Your cub condo house

Your furry friends live in your own Cub Condo house with your online character. Each friend you bring to life online comes with its own new room for your Cub Condo.

 

Chloe Rocks

In your Cub Condo and during certain games and animal adventures, your furry friends will be out of their backpack, stretching their paws, walking around with you, and sometimes even dancing. By double clicking on your furry friends when they’re out of your backpack, you can ask them to do cool stuff like have a snack or look out the window.

 

How do I get from room to room in my Cub Condo house?

Chloe Rocks

There are 2 ways to get around in your Cub Condo. You can walk from room to room by clicking on arrows and pawprints on the floor, or you can use the rooms button to see a floor plan. Click on any room in your floor plan to go straight there!

 

How can I decide who can visit my Cub Condo house?

Chloe Rocks

From the Cub Condo complex menu, you can select Options to select who is allowed to visit your house. You can choose to allow everyone, only friends, or no one to visit.

Go to top  

How can I decorate my Cub Condo house?

Furniture's button

You can customize the inside and outside of your Cub Condo house to show off your own pawsonal style!

To add furniture, accessories or flags:

  • - Click on the chair button

 

Furniture

  • - Drag the item you would like to add from the furniture menu on the left side of the screen
  • - Click where in your room you want the item to go

 

Chloe Rocks

  • - To move, rotate or remove an item after placing it in your room, click on it and select from the pop-up menu
Keep in mind that flags can only be hung on the outside of your Cub Condo.

 

Paintbrush button

To change paint or wallpaper:

  • - Click on the paintbrush button
  • - Choose wallpaper by clicking on the paper button and selecting a design
  • - Choose paint color by clicking on the color palette and selecting a color
  • - Apply your paint or wallpaper by clicking on the walls you’d like to change

Go to top  

How can I get free gifts?

Logo Build-a-bearville

There are many ways to get free gifts at www.buildabear.com!

  • - Sometimes furry friends hanging out in the world have cool gifts you can get just by clicking on them!

 

Furtastic Fountain

  • - The Furtastic Fountain game in Town Square gives you a prize of Bear Bills or something special each day you play.
  • - Special visitors like ChloeRocks sometimes have gifts to share.
  • - Promotions in your local Build-A-Bear Workshop store often come with a virtual gift too!

 

How do I redeem a code for a free virtual gift?

Chloe Rocks

To get your virtual gift:

  • - Log into your buildabearville.com account
  • - Go to the virtual Build-A-Bear Workshop® store and give the associate your web code
  • - Your gift will automatically appear in your “My Stuff”

Go to top  

What’s a virtual party room & how do I get one?

Party room

A virtual party room is a special gift you get just for hosting a Build-A-Party® cele-bear-ation at a Build-A-Bear Workshop store! Your party confirmation letter will include a code you can redeem for your new room. Plus, you’ll also get party clothes, a new move and enough party gifts to share with up to 20 online friends!

 

Build-a-bear workshop

To redeem your party room:

  • - Log into your buildabearville.com™ account
  • - Go to the virtual Build-A-Bear Workshop store
  • - Give the Bear Builder associate your party confirmation number (from your confirmation letter), party date and time
  • - Your party room will automatically appear in your Cub Condo house

 

As a Stuff Fur Stuff® club member, can I earn free stuff in Build-A-Bearville?

Chloe Rocks

Yes! Stuff Fur Stuff club members enjoy exclusive virtual Paw Perks® benefits! Members earn 100 Bear Bills* to spend in Build-A-Bearville for every $1 spent in store and at www.buildabear.com

 

*Bear Bills™ are not lawful tender in the United States, Canada and the United Kingdom and exist only for exchange in the virtual world of Build-A-Bearville™. Bear Bills may not be redeemed for cash, merchandise or other consideration.  This is a promotion open only to residents of the United States, Canada and the United Kingdom and Bear Bills may not be transferred, or copied, and no facsimiles may be made, or presented for payment or redemption.  This promotion may be discontinued at any time at the discretion of Build-A-Bear Retail Management, Inc.

 

To get your Bear Bills:

  • - Log into your buildabearville.com™ account
  • - Go to the virtual Build-A-Bear Workshop® store
  • - Give the Bear Builder associate your Stuff Fur Stuff number and receipt code found on your receipt
  • - Your Bear Bills will automatically appear in your “My Stuff”

To join our Stuff Fur Stuff club, visit a store or go to http://mystuff.buildabear.com or call (toll free) 1-877-789-BEAR (2327). (Available to US and Canada residents. UK residents will receive 200 Bear Bills for every £1 spent.)

Go to top  

Where can I find Build-A-Bearville news?

Furry News

You can always find the newest Build-A-Bearville news in the Bearville Times! It opens each time you log in to Build-A-Bearville, or you can find it by clicking on the Bearville Times button in your PDA.

 

What happens if my Build-A-Bearville screen turns black or freezes?

Wait a couple of seconds to see if the page will load. If it doesn’t, try refreshing your browser by clicking the refresh button or by pushing the F5 key on your keyboard.

 

What are CyBearGuides?

Cyberguide

CyBearGuides are beary special citizens that work for Build-A-Bearville. Their job is to help other citizens. If you see a CyBearGuide, feel free to ask them a question!

 

Where should I go if I have more questions about buildabearville.com?

Cyberguide

If you have a question or just need a helping paw email and we will do our beary best to get back to you as soon as possible! You can also ask a CyBearGuide for help – look for them around the world!

Go to top  

*Bear Bills™ are not lawful tender in the United States, Canada and the United Kingdom and exist only for exchange in the virtual world of Build-A-Bearville™.  Bear Bills may not be redeemed for cash, merchandise or other consideration.  This is a promotion open only to residents of the United States, Canada and the United Kingdom and Bear Bills may not be transferred, or copied, and no facsimiles may be made, or presented for payment or redemption.  This promotion may be discontinued at any time at the discretion of Build-A-Bear Retail Management, Inc.